What should I do if my sewer lateral is broken by a contractor or utility company?

If you have a public sewer emergency, such as a manhole overflow, leaking pipe or smell or see sewage on the ground, please contact us immediately for 24-hour response at 415-259-2949.

The contractor or utility is responsible for notifying the District immediately if a public sewer has been hit or damaged. Residents should call the District at 415-259-2949. It is important that you are prepared to provide the address or location. Contractors should work with residents to fix/correct any damages to a private sewer lateral or other utility during private work.

PG&E Gas Line Replacements

During the installation of new gas lines by Pacific Gas and Electric Company (PG&E), some private sewer laterals may have been pierced or completely bored through - known as a cross bore. Underground Service Alert (USA) does not typically mark private sewer laterals when out marking utilities. As a result, cross bores may go undetected and create a potentially hazardous situation. For gas line cross bore information, visit PG&E's website. A review of a closed-circuit television (CCTV) inspection should also include looking for evidence of cross bore. If you suspect a gas line cross bore, call PG&E at 800-743-5000. If you suspect a gas leak, warn inhabitants, evacuate the area and call 911 and PG&E at 800-743-5000.

REMEMBER: CALL USA NORTH 811 BEFORE YOU DIG.

Show All Answers

1. What can I do about slow drainage through my toilets, showers and sinks?
2. Which sewer pipe is my responsibility?
3. Which sewer pipe is the District's responsibility?
4. I recently purchased my property. How long do I have for compliance?
5. How can I find my private sewer lateral?
6. What can be done to fix a manhole cover that rattles every time a vehicle rolls over it?
7. What can I do about sewer odors?
8. When is a sewer permit required?
9. What should I do if sewage is overflowing onto the ground, driveway and/or street?
10. What should I do if sewage is backing up into my property through overflowing toilets, sinks, bathtubs, or other fixtures?
11. What should I do if my sewer lateral is broken by a contractor or utility company?
12. I plan to sell my property. What do I need to know before selling?
13. I plan to remodel my property. What do I need to know before remodeling?
14. I need to replace my sewer lateral. Does the District offer funding?