If you have a public sewer emergency, such as a manhole overflow, leaking pipe or smell or see sewage on the ground, please contact us immediately for 24-hour response at 415-259-2949.
The contractor or utility is responsible for notifying the District immediately if a public sewer has been hit or damaged. Residents should call the District at 415-259-2949. It is important that you are prepared to provide the address or location. Contractors should work with residents to fix/correct any damages to a private sewer lateral or other utility during private work.
PG&E Gas Line Replacements
During the installation of new gas lines by Pacific Gas and Electric Company (PG&E), some private sewer laterals may have been pierced or completely bored through - known as a cross bore. Underground Service Alert (USA) does not typically mark private sewer laterals when out marking utilities. As a result, cross bores may go undetected and create a potentially hazardous situation. For gas line cross bore information, visit PG&E's website. A review of a closed-circuit television (CCTV) inspection should also include looking for evidence of cross bore. If you suspect a gas line cross bore, call PG&E at 800-743-5000. If you suspect a gas leak, warn inhabitants, evacuate the area and call 911 and PG&E at 800-743-5000.
REMEMBER: CALL USA NORTH 811 BEFORE YOU DIG.