What should I do if sewage is backing up into my house or building through overflowing toilets, sinks, bathtubs, dishwasher, and/or washing machine?

If you are not using your household water outlets, there may be a problem in the public sewer main. Call the District’s 24-hour customer help line at 415-259-2949 to request service. If your household water outlets are being used, turn them off to stop the running water. This indicates a possible problem in your sewer (lateral). You’ll need to call a plumbing company as the District is only responsible for public sewer pipes. Use towels, sheets, rags, etc. to keep the sewage from spreading and damaging other parts of the house.

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1. What can I do about slow drainage through my toilets, showers and sinks?
2. Which sewer pipe is the property owner's responsibility?
3. Which sewer pipe is the District's responsibility?
4. How can I find my private sewer lateral?
5. When is a sewer permit required?
6. What can I do about sewer odors?
7. What can be done to fix a manhole cover that rattles every time a vehicle rolls over it?
8. What should I do if sewage is overflowing from a sewer structure onto the ground, driveway and/or street?
9. What should I do if sewage is backing up into my house or building through overflowing toilets, sinks, bathtubs, dishwasher, and/or washing machine?
10. What should I do if my private side sewer (lateral) to a sewer main is broken by a contractor or utility company?
11. I plan to sell my property. What do I need to know before selling?
12. I plan to remodel my property. What do I need to know before remodeling?
13. I recently purchased my property. How long do I have for compliance?
14. I need to replace my sewer lateral. Does the District offer funding?