Mission Statement

The District seeks to provide the highest quality and most cost-effective wastewater collection possible for its constituents by meeting the following goals:

Be available and responsive to the needs of the public

• District staff is available to respond to emergency calls 24 hours a day, 365 days a year.
• Emergency calls are responded to within 45 minutes of being received.
• Board meetings are held on weekday evenings and items requiring public input are placed at the top of the agenda.

Perform preventive maintenance on all collection system components

• The District's wastewater collection system is cleaned every 2-3 years, and known trouble spots are cleaned more often as needed to minimize backups.
• The District's pump stations are continually monitored by an automated/computerized Supervisory Control and Data Acquisition (SCADA) program, which reports problems via auto-dialer modems.
• Each pump station is manually checked daily.
• Routine maintenance is performed in response to work orders initiated by the computerized Pump Station Maintenance Management System.

Proactively identify and correct public sewer system defects

• When District crews encounter a system defect, they submit a Work Request detailing the defect so it can be prioritized for rehabilitation.

Work cooperatively with local, state and federal agencies

• Coordinate sewer replacement projects with projects undertaken by local agencies and municipalities.
• Assist local agencies and municipalities as the need arises in emergency situations.
• Comply with requirements of the State Water Resources Control Board (SWRCB); the San Francisco Bay Regional Water Quality Control Board; the U.S. Environmental Protection Agency; the California Department of Fish and Game; County, State and Federal Health and Safety Regulations; and State and Federal Labor Codes and Regulations.

Uphold the District's standards and specifications on newly constructed public and private sewers

• A District Inspector must approve the installation of all new private side sewers and all new connections to the public sewer within the District's boundaries.
• A District Inspector supervises the installation of all new public sewer lines and the rehabilitation of all existing sewer lines.