The District’s mission is to provide vital infrastructure by delivering our customers the highest quality and most cost-effective wastewater collection system possible. Here’s how we do it:
Be available and responsive to the needs of the public.
- District staff is available to respond to emergency calls 24 hours a day, 365 days a year.
- Emergency calls are responded to within 45 minutes of being received.
- Board meetings are held on weekday evenings and items requiring public input are placed at the top of the agenda.
Perform preventive maintenance on all collection system components.
- The District's wastewater collection system is cleaned every 2-3 years, and known trouble spots are cleaned more often as needed to minimize backups.
- The District's pump stations are continually monitored by an automated/computerized Supervisory Control and Data Acquisition (SCADA) program, which reports problems via auto-dialer modems.
- Each pump station is manually checked daily.
- Routine maintenance is performed in response to work orders initiated by the computerized Pump Station Maintenance Management System.
Proactively identify and correct public sewer system defects.
- When District crews encounter a system defect, they submit a Work Request detailing the defect so it can be prioritized for rehabilitation. Work cooperatively with local, state and federal agencies.
- Coordinate sewer replacement projects with projects undertaken by local agencies and municipalities.
- Assist local agencies and municipalities as the need arises in emergency situations.
- Comply with requirements of the State Water Resources Control Board (SWRCB); the San Francisco Bay Regional Water Quality Control Board; the U.S. Environmental Protection Agency; the California Department of Fish and Game; County, State and Federal Health and Safety Regulations; and State and Federal Labor Codes and Regulations.
Uphold the District's standards and specifications on newly constructed public and private sewers.
- A District Inspector must approve the installation of all new private side sewers and all new connections to the public sewer within the District's boundaries.
- A District Inspector supervises the installation of all new public sewer lines and the rehabilitation of all existing sewer lines.